Attendees are assembling in mass to take advantage of the day-long Professional Development Workshops concurrently taking place. It’s no wonder, with the key lineup of presenters on this special roster geared toward hands-on learning and sharing of real-life business concerns.
Dave Brown (Support Center University) addresses the topic of “Reengineering Customer Support: A Step-by-Step Methodology to Achieve Quantum Leap Improvement.”
John Ragsdale (SSPA) and power panel Jay Friedman (SonicSwap), Chris Kollas (pictured) (WebPaint), and Neil Beam (Sage Software) present “Web 2.0: Key Elements for Success.”
Frederick C. Van Bennekom (Great Brook) delivers “Understand Your Customers: Best Practices for Measuring Services Success.”
David Kay (DB Kay & Associates) discusses “Breakthrough Knowledge Management.”
Dave Brown (Support Center University) addresses the topic of “Reengineering Customer Support: A Step-by-Step Methodology to Achieve Quantum Leap Improvement.” John Ragsdale (SSPA) and power panel Jay Friedman (SonicSwap), Chris Kollas (pictured) (WebPaint), and Neil Beam (Sage Software) present “Web 2.0: Key Elements for Success.”Frederick C. Van Bennekom (Great Brook) delivers “Understand Your Customers: Best Practices for Measuring Services Success.”David Kay (DB Kay & Associates) discusses “Breakthrough Knowledge Management.” Refreshment-break networking….
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